Question 1

What makes TailWag Resorts different from other dog boarding and daycare facilities?

Accepted Answer

TailWag Resorts is more than just a dog daycare, it’s a resort experience designed with your pup’s happiness, safety, and well-being in mind. Here’s what sets us apart:

Exceptional Team: Our team is truly best in class. With unmatched experience, deep expertise, and a genuine love for dogs, we’re committed to creating a safe, fun, and personalized environment for every guest.
Tailored Care Programs: We offer specialized programs that cater to the unique needs of each dog, from energetic puppies to senior companions , ensuring they receive the care and attention they need to thrive.
Incredible Facilities: Our 1.5-acre property is a dog’s dream! We feature multiple outdoor play areas, a Sniff Safari, an agility course, a swimming pool, and plenty of room to run, play, and explore.
Quality Over Quantity: We limit the number of dogs we accept each day so your pup receives the attention, care, and enrichment they deserve. It’s our commitment to quality, not quantity, that raises the bar in dog care.

Question 2

Why are Tailwag Resorts' facilities considered top-notch and unique?

Accepted Answer

Our facilities are designed with the utmost attention to detail to ensure the best possible experience for your dog. We offer themed private suites for luxury stays and diverse, enriching activities such as the Sniff Safari, Pawcasso Studio, The Enrichment Center, Aqua adventures, The Lounge to relax and much more. With a commitment to safety and a community of well-behaved dogs, we ensure a superior and distinctive experience for all our canine guests.

Question 3

How can I stay updated on my dog's stay at TailWag Resorts?

Accepted Answer

We love taking photos of your precious furry friends. We will send regular updates, photos, and videos to keep you connected while your furry friend stays with us. You can also follow our social media for regular updates.

Question 4

What is a peak period at TailWag Resorts?

Accepted Answer

Peak periods are times of the year — typically around holidays, school breaks, and the summer — when demand for our services is especially high. During these times, certain policies may be adjusted to ensure we continue delivering the outstanding care and personalized attention your pup deserves.
Please note:

Schedule changes: Drop-offs, pick-ups, and access to some programs may be modified.
Peak pricing: A surcharge of $10 per night and $5 per daycare day applies.
Cancellation policy: Our cancellation terms are different during peak periods. Details are available in our [Service Agreement].

Peak Period Dates for 2026:

Spring Break - March 27 – April 5, 2026 (Friday - Sunday) 
Memorial Day Weekend  - May 22 – May 25, 2026 (Friday - Monday)
Juneteenth weekend - June 19 - June 22 (Friday - Monday) 
Independence Day Weekend - July  3 – July 6, 2026 (Thursday - Monday)
Labor Day Weekend - September 4 – September 7, 2026 (Friday - Sunday)
Veterans Day - November 6 – November 11, 2026 (Friday - Wednesday)
Thanksgiving - November 20 – November 29, 2026 (Friday - Next Sunday)
Winter Holidays - December 18, 2026 – January 11, 2027

Additional peak dates may be added throughout the year. Please follow our communications for updates.

Question 5

What is Weekly Daycare Membership

Accepted Answer

Our Weekly Memberships are designed for dogs who thrive on routine, offering consistent care, priority access, and a structured environment where they can build confidence, friendships, and a true sense of belonging.

Weekly daycare membership provide you with great discount on daycare and overnight care bookings. See pricing here. You can purchase additional daycare days on top of your membership at your current plans daily rate.

Contact us for more information.

Basic terms and conditions for our membership programs:
Weekly daycare memberships are assigned per dog.
Memberships renew automatically every week until canceled.
There is no contract or long-term commitment. You may cancel at any time with 7 days' notice.
Memberships apply only on days when daycare is open. TailWag is closed on Sundays and may also be closed on certain peak days or other selected dates. Please check our website and client communications for updates.
All membership payments are non-refundable.
No credit rollover
Memberships may be paused up to four weeks per calendar year.
 
Overnight care discount conditions
Your membership must be active when the overnight stay is booked and when your pup stays with us.
To receive overnight care discounts, the membership must have been active for at least 4 weeks prior to booking

Question 6

Is the overnight care booking deposit refundable?

Accepted Answer

Here is our deposit and refund policy:

Starting May 15, 2026, all overnight care reservations will require a 50% deposit at the time of booking.
Deposits may be paid by credit or debit card only.
If you prefer to pay with Zelle, please contact our office for assistance with your booking and deposit payment.
Deposits are fully refundable for cancellations made 7 or more days before the scheduled drop-off date.
Fifty percent of the deposit is refundable for cancellations made 3 to 6 days before the scheduled drop-off date.
Deposits are non-refundable for no-shows or cancellations made within 3 days of the scheduled drop-off date.
During peak periods, deposits are non-refundable for any cancellation made within 7 days of the scheduled drop-off date.